BLIZ

SUPPORT

Contact BLIZ Eyewear Canada
We will be more than happy to assist you between the hours of 8:30 AM to 4:30 PM MST on weekdays.

Contact us if you have any questions

Rock Gear Distribution (Bliz Eyewear - Canadian Distributor)

Common Questions

EXCHANGE AND RETURN
What can I do if I want to return my purchased items?

Only items purchased directly from bliz.com/ca can be returned or exchanged.

All returns and exchanges will be subject to a $15 handling fee and MUST be accompanied by and Return Authorization number clearly visible on the outside of the packaging. Packages without an RA# will not be accepted.

Please contact customer service with your order number to obtain an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007 EMAIL: info@blizcanada.com

All shipping charges on returns and exchanges are the responsibility of the purchaser, COD packages will not be accepted.

Full priced merchandise is returnable on any grounds within fourteen (14) days, for refund on the value of the products so long as the product, box and tags are in absolutely brand new, re-sellable condition. This does not apply to sale items.

Sale or clearance items are final sale and do not qualify for a return or exchange.

Products in used condition, or with missing/damaged packaging or tags will not qualify for a refund or credit. Do not send your purchase back to the manufacturer. Bliz is not responsible for returning items lost in transit

Does replacing purchased goods come with additional costs?

All returns and exchanges will be subject to a $15 handling fee and MUST be accompanied by and Return Authorization number clearly visible on the outside of the packaging. Packages without an RA# will not be accepted.

Please contact customer service with your order number to obtain an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007 EMAIL: info@blizcanada.com

When will I get my money back?

VISA, MasterCard, American Express or PayPal

Refunds are initiated once the goods have been returned to us. Please allow 7-10 business days for the refund to reflect on your statement of account.

How do I make a warranty claim?

Bliz Canada only handles warranty on products purchased directly from https://www.bliz.com/ca. All products purchased from another retailer, online or walk in, MUST be pursued at the original place of purchase.

All warranty claims are subject to review by our warranty department, reasonably priced repairs by a professional may be considered. Do not send your purchase back to the manufacturer. Bliz is not responsible for returning items lost in transit.

We want all our customers to be 100% satisfied with their purchase. If you have problems with a Bliz product contact us at info@blizcanada.com. To expedite the process please provide order number along with description and photos with your concern.

With purchase campaigns

"With purchased items” must always be returned if your order no longer meets the promotional requirements. If the free item is not returned, you will be charged the value of the item if the order does not meet the campaign requirements.

PAYMENT AND DELIVERY
How can I pay?

We accept payment by PayPal.

What are the shipping costs?

Canadian Shipping Rates 

Free Shipping (On orders of $50 or more) 

Regular Shipping - $20 (On orders under $50)

Express Shipping - $45 

Do I have to pay customs fees?

No, the order is shipped from Canada.

What is the delivery time?

Free Shipping  - Your package will leave our facility in 1-2 Business Days. Transit time varies but you can expect an average of 3-10 business days.

Regular Shipping - Your package will leave our facility in 1-2 Business Days. Transit time varies.

Express Shipping - Your package will leave our facility in 1-2 Business Days. Transit time varies but you can expect an average of 1-4 business days.

How can I track my order?

You will receive shipping confirmation and a tracking number as soon as your order leaves our warehouse.

LENSES
How do I change lenses on my glasses?

All models in Bliz are designed to make it easy to change lenses but it may differ slightly between the different models. To learn how to replace lenses, please read the manual that comes in the package.

Can I use my prescription lenses with Bliz glasses?

Not for the moment, unfortunately. We will update here and on bliz.com product page when we can offer you that possibility.

For a few of our models you can buy an adapter which you can grind with your optician.

For example for the Vision there is an adapter available, it only works with the Vision. Here you can find the adapter for the Vision.

Can I buy extra lenses for Bliz glasses?

Yes, Bliz offer a wide range of accessories for different models such as extra lenses, neck strap, nose piece, temples andoptical adapters. You have different options to complement Bliz glasses, depending on the model. Read more under each product on the website to find out which lenses can be purchased.

For the Motion + there  are no spare lenses but the lens for the Motion is compatible with the Motion +.

You can buy extra lenses in your local sports shop or directly on the Bliz website.

Can I carry Fusion jawbone with my Matrix?

No the Fusion jawbone is only for the Fusion model.

Can I switch lens between Fusion and Matrix?

Yes you can, the only difference is that with the Matrix you cannot carry the jawbone, it only works with the Fusion.

What is the difference between Vision and Fusion?

The Vision has a bigger cylindrical lens that maximizes your vision.

Can I switch the jawbone between Fusion and Vision?

No they are not the same.

Can I switch the lens between Vision and Fusion?

No they are not the same.

MAINTENANCE AND CLEANING
How do I ensure that my glasses retain their function and condition?

To be sure that your glasses will maintain their function for a long time, it is important that you store them in appropriate caseswhen you do not use them.

Most of the Bliz models come with a hard case or soft pouch to store the glasses in. It is also important that you clean the glasses often, especially the lenses. Do not touch the lens with your fingers, and always use a dry cloth to clean the lenses.Never use chemicals for cleaning!

How do I clean my glasses?

For best results, use a dry cloth to clean the lenses. Warm water (not hot) and soap can be used carefully to remove morestubborn dirt on the lenses. Clean them frequently and your glasses will live longer. Never use chemicals!

FUNCTION AND ADJUSTMENT
How do I adjust my glasses for the best fit?

Sports glasses should have a good fit and sit well when practicing sports. Therefore, almost all Bliz glasses have adjustable temples and a nosepiece. You can bend the temple tip in different directions so the glasses sit firmly around your head.

To adjust the nose piece, either press it together or apart with two fingers. We recommend to first have the nosepiece quiteclosed. Then put on the glasses and gently push on the frame in front of your nose so that the nose pad expands to a good position around the nose.

Several Bliz models also come with a neck strap to further ensure great comfort and fit. You can replace the temples into the neck strap with easily. Note that each model has its own way of adjusting, and it may differ on how to change to the neck strap. Please read more on the website under each mode

Does Bliz meet the requirements and standards set for glasses?

All Bliz glasses are designed and thoroughly tested to meet the tough requirements and expectations that exist on technical eyewear.

Bliz glasses not only provides complete protection from the sun's UVA and UVB-rays, they will also protect you effectively against cold wind, dust, snow and rain. The glasses are lightweight and often offer high flexibility with various adjustment options, to give you the best possible protection and comfort.

Bliz also offer a wide range of accessories to ensure maximum flexibility and use in various weather conditions.

Bliz sunglasses complies with European standard: EN ISO 12312-1:2013. For technical documentation EU declaration of conformity please follow the link to https://www.fostergrant.co.uk/ppe.

 

Rock Gear Distribution (Bliz Eyewear - Canadian Distributor)
Box 8, Blairmore, Alberta, Canada T0K0E0
Tel: 1.877.922.5462 ext 210
info@blizcanada.com

 

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