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BLIZ USA

Endurance Enterprises, INC

BLIZ Clinic

SUPPORT

EXCHANGE AND RETURN
What can I do if I want to return my purchased items?

Sweden
We have a
 30 day return policy. In order to return an item please do the following:

  1. Fill in the questionnaire on the packing slip. Enter the reason for the return.
  2. Reset the product and all parts of the original packaging that you put in the box that the goods were delivered in. Tape carefully.
  3. Attach the enclosed return form on the outside of the package.
  4. Submit the package at your nearest post office.

Rest of the world
We have a 14 day return policy. In order to return an item please do the following:

  1. Fill in the questionnaire on the packing slip. Enter the reason for the return.
  2. Reset the product and all parts of the original packaging that you put in the box that the goods were delivered in. Tape carefully.
  3. Submit the package at your nearest post office. The cost for returning your package is not included in the purchasing price.

It is very important that the merchandise is sent back in the same condition you received it.

Does replacing purchased goods come with additional costs?

It is okey to exchange your purchased item for another, as long as it is in the same price rangeReturn the product and state the reason for the return in the enclosed package to avoid any extra fees.

When will I get my money back?

Internet Banking

If you paid with an online bank, the repayment only takes a few days. Note that the transaction must be reported on the day of the purchase, i.e. for goods that were purchased 2018-01-01 and returned 2018-01-15, the deposit will appear on your statement with the date 2018-01-01.


VISA or Mastercard, Paypal or KLARNA

Repayment by Payer and PayPal takes place immediately once the goods have been returned to us. For goods purchased with Klarna, the invoice will be canceled as soon as the return is approved.

How do I reclaim my glasses?

If your Bliz products for some reason should break, you can take them back to the store where you bought them. If you bought them online from us please read "What can I do if I want to return my purchased items" above.

With purchase campaigns

"With purchased items” must always be returned if your order no longer meets the promotional requirements. If the free item is not returned, you will be charged the value of the item if the order does not meet the campaign requirements.

PAYMENT AND DELIVERY
How can I pay?

We accept Visa and MasterCard, Klarna InvoiceOnline Banking (Sweden Only) and PayPal.

What are the shipping costs?

Sweden
The shipping cost for deliveries in Sweden is 49 SEK. If the order value exceeds 450 SEK, the shipping is free.

Norway
Standard shipping is 70 NOK and Express Delivery is 140 NOK.

Denmark
Standard shipping is 70 DKK.

United States
Please fill out your address in the checkout to get a quote from FedEx.

Rest of the world
Orders outside Sweden, Norway, Denmark and United States are charged with 10 EUR shipping.

Do I have to pay customs fees?

Yes. Customs will be added according to your country's rules and laws with exception to Sweden and Norway where customs is included.

What is the delivery time?

Products are normally sent the following business dayDeliveries within Sweden normally arrive within 2-5 days. Deliveries outside Sweden can take maximum a week depending on destination.

How can I track my order?

When we send the goods, you will receive a confirmation email with a tracking number.

LENSES
How do I change lenses on my glasses?

All models in Bliz are designed to make it easy to change lenses but it may differ slightly between the different models. To learn how to replace lenses, please read the manual that comes in the package.

Can I use my prescription lenses with Bliz glasses?

Not for the moment, unfortunately. We will update here and on bliz.com product page when we can offer you that possibility.

Coming soon... We manufacture your lenses according to your prescription in the best material on the market, called Trivex,which provides both lower weight and better strength than more conventional lenses. The glasses are ordered and delivered to your home in a few days. We will have several models offering that possibility. 

Can I buy extra lenses for Bliz glasses?

Yes, Bliz offer a wide range of accessories for different models such as extra lenses, neck strap, nose piece, temples andoptical adapters. You have different options to complement Bliz glasses, depending on the model. Read more under each product on the website to find out which lenses can be purchased.

For the Motion + there  are no spare lenses but the lens for the Motion is compatible with the Motion +.

You can buy extra lenses in your local sports shop or directly on the Bliz website.

MAINTENANCE AND CLEANING
How do I ensure that my glasses retain their function and condition?

To be sure that your glasses will maintain their function for a long time, it is important that you store them in appropriate caseswhen you do not use them.

Most of the Bliz models come with a hard case or soft pouch to store the glasses in. It is also important that you clean the glasses often, especially the lenses. Do not touch the lens with your fingers, and always use a dry cloth to clean the lenses.Never use chemicals for cleaning!

How do I clean my glasses?

For best results, use a dry cloth to clean the lenses. Warm water (not hot) and soap can be used carefully to remove morestubborn dirt on the lenses. Clean them frequently and your glasses will live longer. Never use chemicals!

FUNCTION AND ADJUSTMENT
How do I adjust my glasses for the best fit?

Sports glasses should have a good fit and sit well when practicing sports. Therefore, almost all Bliz glasses have adjustable temples and a nosepiece. You can bend the temple tip in different directions so the glasses sit firmly around your head.

To adjust the nose piece, either press it together or apart with two fingers. We recommend to first have the nosepiece quiteclosed. Then put on the glasses and gently push on the frame in front of your nose so that the nose pad expands to a good position around the nose.

Several Bliz models also come with a neck strap to further ensure great comfort and fit. You can replace the temples into the neck strap with easily. Note that each model has its own way of adjusting, and it may differ on how to change to the neck strap. Please read more on the website under each mode

Does Bliz meet the requirements and standards set for glasses?

All Bliz glasses are designed and thoroughly tested to meet the tough requirements and expectations that exist on technical eyewear.

Bliz glasses not only provides complete protection from the sun's UVA and UVB-rays, they will also protect you effectively against cold wind, dust, snow and rain. The glasses are lightweight and often offer high flexibility with various adjustment options, to give you the best possible protection and comfort.

Bliz also offer a wide range of accessories to ensure maximum flexibility and use in various weather conditions.

Bliz Eyewear complies with EU Directive 89/686/EEC European standard EN1836:2005+A1:2007.

 

BLIZ Worldwide

Future Eyewear Group Sweden AB
Orgnr: 556245-6573

Motorgatan 1
442 40, Kungälv
SWEDEN
+46 303 24 33 30
shop@bliz.com

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