The following terms and conditions apply to all orders made at Bliz.com. The Bliz brand is owned by Future Eyewear Group Sweden AB (556245-6573). By using Bliz.com and/or placing an order, you are agreeing to the terms and conditions set out in this document. 

2. Orders and preparing agreements
Orders are made via Bliz.com and you will receive an order confirmation after placing an order. If for any reason, we are unable to send your order, we will notify you as soon as possible. If we have already received payment, we will refund the amount in question using the same payment method that was registered for that order, where possible.

3. Security
All payments are managed by a third party – Secure Socket Layers (SSL) – which means that your credit card information will be encrypted and handled securely. We never save your credit card number.

4. Prices and payment

We accept Visa and MasterCard, American Express by Klarna, Klarna Invoice, and in many countries Paypal.

If your country is part of the European Union (EU), prices include Swedish VAT at 25 %.
Shipping costs are automatically added at the checkout if your order does not meet the requirements for carriage to be paid. Orders to countries outside of the EU may be subject to VAT, import duties and/or other taxes that will be charged when your package arrives in your country.

5. Reservations
We cannot guarantee that all of the products in the Bliz online store at the time of purchase are in stock. If there is a stock balance error that affects your order, we will contact you as soon as possible by phone or e-mail. Bliz cannot guarantee that the content in the store is always free from price errors, typos or similar. Neither can we guarantee that all of the information is up to date, on the contrary Bliz may change the content on the website at any time.

Bliz always strives to ensure that the information displayed, such as texts, images, and prices, is as accurate as possible. If you are charged the wrong amount after making a purchase at Bliz.com, we give you the option of placing a new order at the right place or canceling your order altogether. If we are unable to contact you, your order will automatically be canceled. 

Reservations – Agreement
Bliz reserves the right to cancel the agreement if the customer acted in bad faith as a result of errors that the customer knew about or should have known about, such as incorrect information about price or quantity. Bliz reserves the right to change the content on Bliz.com without prior notice.

Reservations – third-party organisations
Some of the services provided through Bliz.com are performed and affected by third-party organisations. In situations where Bliz acts as an agent for such services, we cannot be liable for any errors arising from third-party operations.

Force majeure
In the event of a force majeure, the agreement between you and Bliz may cease, either in its entirety or partially. Examples of force majeure include war, revolution, rioting, state measures, strikes, lockouts, long power cuts, long disruptions to phone or Internet services, natural disasters and similar events. In such circumstances, Bliz shall do everything we can to resolve the issue for our customers as soon as possible.

6. Returns and exchanges
Outside Sweden, shipping charges on returned merchandise are at the customer's expense. If you want to buy another item, put in a new order, if your order will be subject to freight cost, please contact us at customerservice@future.se.
You have up to 14 days from the delivery of your order to return it and receive a refund. The returned product must be intact in its original packaging (including documentation, manuals, guarantee information, and registration, etc.) 
The customer is responsible for the return until it has been delivered to Bliz. Compensation is not paid for products that go missing when they are returned.

Customize is not returnable

Every Customize product is customized after your specific order and can not be exchanged or returned. No returns or exchanges will be accepted if your product is specially designed. Should you still choose to return this product, you will pay the return shipping if you want us to send it to you again.

7. Refunds
As soon as we have received the returned product we will make the arrangements immediately for the refund trough your payment service that you made your purchase with. The estimated time after that will vary depending on the service.

Please note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT is included in the refund. All exchanges depend on availability. Follow the instructions supplied with your order. 

You are obliged to keep the product in the same condition as when you received it. You may not use the product, but you may, of course, carefully examine it. If the product is damaged or goes missing due to your negligence, you will lose your right of withdrawal. Bliz always pays the cost of returning so-called replacement products. See also the Swedish Consumer Agency, the Distance and Doorstep Sales Act, and the EU site for online dispute resolution http://ec.europa.eu/odr.

8. Legal guarantee
The legal guarantee covers original faults and applies for three years from when you take possession of the product. The legal guarantee also covers faults that arise during the transportation of the product to you. A product that differs from what has been agreed between you and Bliz, or that shows a defect in some other way, may also be considered faulty. Faults that arise due to damage that you have caused do not count as original faults.

If you complain about a faulty product after six months, it is up to the customer to prove that there is an original fault in the product. Bliz, therefore, recommends that the customer always examine the products upon delivery and report any errors as soon as they are discovered. With complaints involving refunds, the value of the product may be decreased for compensation purposes depending on its age and how much it has been used since the purchase date.

9. Customized Products
When it comes to customized products, you don’t have a right to exchange your product due to the fact that it is custom-made to fit your references.
But you still have the right to do a reclaim if there is an original fault in the product.

10. Personal data policy
When you place an order with us, you provide your personal data. When you register with us and place an order, you agree that we may save and use your data in our operation to fulfill the agreement with you. Under the Personal Data Act, you are entitled to see the data we have registered about you. If it is incorrect, incomplete or irrelevant, you may request that the information be corrected or erased. Please contact us by e-mail if you wish to see the data we have registered about you.

11. Cookies
Bliz.com uses cookies in accordance with the Electronic Communications Act, 25 July 2003. A cookie is a small text file that is saved on your computer and contains information to help the online store identify and track users. This type of cookie is used solely to give you, the visitor, a better experience and support, and it does not save personal data about you. This online store uses cookies, for example, to keep track of your shopping cart, your settings and which pages you have visited so as to give you better customer experience and support.

12. Delivery
The delivery time is specified for each shipping method at the checkout and after the order has been placed the package will be dispatched the same day or the next working day. The estimated delivery time will vary between different countries. We use Fedex and UPS for deliveries outside Sweden and the northern countries.

If one product has a different delivery time, this will be specified by the product in question, or you will be contacted by e-mail or phone and be entitled to cancel your order.

Uncollected packages
In most countries, your package will be stored at the post office for two weeks. With any packages that are not collected, we reserve the right to charge you the cost for return shipping, service charges and handling fees, which is currently 30€.

13. Sale and campaign prices
The above policy also applies to products purchased at sale and campaign prices.

Discount codes and offers
Campaigns with discount codes or other offers cannot be activated or have the prices adjusted afterward. Discount codes must be activated at the checkout before the purchase is completed in order to be valid. With exchanges, a product purchased at a discounted price may only be exchanged for an equivalent product. Discount codes can only be used for products listed at their regular prices; unless otherwise specified, they cannot be combined with other codes or offers.

Sales, campaigns and public holidays
During sale periods and public holidays, the delivery time may be extended by 1-5 working days.

Terms and conditions for the ‘3 for 2’ offer
The buy two, get one free offer applies during set campaign periods for products at a sale price or regular price. When you purchase three products, you automatically get the cheapest product free of charge. Please note! No refunds are paid if a free product is returned because the product was never charged for. If you return a product that you have paid for but decide to keep the free product, you are no longer entitled to take part in the ‘3 for 2’ campaign, and you will have to pay for the free product. In the event of overselling or if a product is out of stock, we reserve the right to cancel your entire order. A campaign cannot be combined with other offers.

‘Into the bargain’ campaigns
If you return a product that you paid for in a campaign where you received a free product ‘into the bargain’, the free product must always be returned if your order no longer meets the campaign requirements. If the free product is not returned, you will be charged the value of the product in connection with your return.

Black Friday
The promotion only applies to certain selected products and can not be combined with other offers. *Extended returns is valid until January 15th.

Selection of products and prices may vary depending on the delivery country.
We reserve the right to print errors, final sales, and warehousing.

* The offer can not be used at a later time e.g., changed to another product.

14. Breaches of rules
Bliz reserves the right to seek all remedies available in law for breaches of these terms and conditions, including the right to block access to the website. Individuals who breach the restrictions of password-protected areas on the website may be prosecuted. 

15. Governing Law - Non US
These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

16. Company information
Future Eyewear Group Sweden AB 
Org. reg. no.: 556245-6573 
Motorgatan 1, SE-442 40 Kungälv, Sweden  
+46 303 24 33 30 • customerservice@future.se



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